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Contact details


Use our online feedback form to send us your enquiries and feedback.

If you wish to call or visit us

We recommend making a callback or walk-in appointment at your preferred timing, as you may have to wait 15 to 30 minutes or more during our peak periods.

Book an appointment

In view of the COVID-19 situation, services at MOE Customer Service Centre (CSC) will be strictly by appointment only to ensure the safety and well-being of our customers, staff and community. No walk-ins are allowed. Please book your appointment 2 days in advance of your intended visit.

Customers visiting the MOE CSC will be required to observe safe distancing and safe management measures. You must wear a mask at all times and register your visits via SafeEntry.

Please reschedule your visit to MOE CSC if you or your accompanying person:

  • Are currently on Stay Home Notice (SHN) or Quarantine Order (QO).
  • Have any fever or flu-like symptoms.
  • Had close contact with a confirmed COVID-19 case in the past 14 days, except for COVID-19 frontliner workers or individuals who have recovered within 3 months of their first positive PCR COVID-19 test.

We thank you for your cooperation in ensuring a safe environment for all.


6872 2220


Operating hours

Monday to Friday: 8.30am to 5.30pm

(Closed on weekends and public holidays)

Note: Peak periods to avoid:

  • 11.00am to 2.00pm daily
  • Mondays
  • The day after a public holiday


Customer Service Centre

1 North Buona Vista Drive

MOE Building, Podium Block

Singapore 138675

Purchase of Statement of Results (SOR) for lost certificates is no longer available at MOE CSC. Alternatively, you may:

  • Retrieve past year's GCE examination results via SkillsPassport at MySkillsFuture portal and view it on OpenCerts at no cost.
  • Email the completed application form to us, and we will arrange to send you a physical copy of your SOR via postal mail at $10 per copy.

Operating hours

Monday to Friday: 8:30am to 5:30pm

(Closed on weekends and public holidays.)