We serve with sincerity, integrity and professionalism.
We seek to understand your needs and provide helpful and timely solutions.
Together, help us make your experience a pleasant one.
Use our online services
We strongly encourage you to use our eServices for quick answers to your queries. Our main online services are:
Here are some of our popular topic pages:
For replies to enquiries or feedback
Alternatively, if you wish to interact with us through the following channels, we will strive to serve you in a timely manner.
|Channel||We aim to|
|Answer your call within 30 seconds.|
You may need to wait 15 minutes or longer to speak to our officers during the following peak periods where call volumes are high:
|Emails with general or simple enquiries||Reply to you within 3 working days.|
For more complex enquiries, we seek your understanding that we may need more time for review before responding to you.
|MOE Customer Service Centre||Attend to you within 15 minutes.|
You may need to wait 30 minutes or longer during the following peak periods:
We seek your patience and understanding should we take slightly longer to respond to you during our peak periods or if we require more time to address more complex feedback.